Understanding the ESOS framework – assessing Compassionate or Compelling Circumstances
Are all your provider staff aware of how to assess compassionate or compelling circumstances as required under the National Code?
The National Code requires education providers to assess compassionate or compelling circumstances in the following situations:
- Standard 7 – a possible reason for a release
- Standard 8 – an allowable extension of course duration
- Standard 9 – deferment or suspension of enrolment
This workshop provides training to academic and professional education provider staff who are assessing student-initiated requests for release, requests to extend their allowable course duration or requests to defer or suspend their enrolment.
Training content includes the issues arising when assessing compassionate or compelling circumstances and what is considered acceptable documentary evidence.
Presenters
Melanie Duncan and Danielle Hartridge, IEP Advisory
Mel and Danielle have been active contributors and keen observers of international education in Australia for over three decades. Their longstanding careers in international student compliance and support have led to a collective, values-based view that exceeding legislated minimum standards overwhelmingly benefits international students and maximises their study experience in Australia. They believe that capacity building for staff is also a core requirement to achieve this objective.
Danielle and Melanie have been key contributors and supporters of international education in a professional and volunteer capacity. They are well-known and respected and have worked together in different capacities. It made sense to join forces to work with international education providers and professional associations to improve their compliance practices, policies and procedures. They believe in working with clients to meet and exceed minimum standards across the international student journey. Working together enables their collective experiences to uplift the quality of the Australian international education sector for the benefit of international students.
Format
- Online: via Zoom access via ISANA Events Portal/App
Date & Time
- Thursday, 26 November 2026
- 2 pm – 4 pm AEST
Cost
- ISANA Members: $100
- ISANA Organisational Membership Additional Staff: $150pp
- Non Members: $200pp
