| In recent years, our sector has been shaped by uncertainty. Previous Forums focused on how we responded — adapting quickly and safeguarding integrity amid constant change.This year, we shift the narrative. From Reaction to Readiness is about agency. It is about moving beyond managing volatility to designing systems that are prepared for it. With strong governance, best practice, robust data, and smart automation, International Admissions and Compliance teams can do more than endure disruption — we can outperform it.This Forum will explore how we position Admissions and Compliance as strategic partners within our institutions: strengthening decision-making, enhancing collaboration across the student lifecycle, and building resilient, future-ready frameworks.The event kicks off with a half-day Masterclass, focusing best practice in qualification and financial verification followed by speakers from various institutions and experts in the industry
Readiness is not reactive. It is intentional, embedded, and forward-looking.
Program
Wednesday 13 May 12:00pm – 5:00pm AESTMasterclass | Verification in the Age of Sophistication: Smarter, Faster, Safer
| 12:00pm |
Registration & Lunch |
| 1:00pm |
Welcome |
| 1:05pm |
Best Practice in Qualification Fraud Prevention – Qualcheck
Phillip Dupont, Miles Durham |
| 2:45pm |
Afternoon Tea |
| 3:15pm |
Financial document integrity – the MIST and LTU experience
Clare Wilson, John Crutchley, Victoria Heron |
| 5:00pm |
Masterclass concludes |
Thursday 14 May 8:30am – 6:30pm AEST
| 8:30am |
Registration opens |
| 9:00am |
Opening
Anna Kirkham, Hang Nguyen, Clare Wilson |
| 9:10am |
IEAA CEO Update
Hon Phil Honeywood |
| 9:45am |
Market Trends from the Recruitment Perspective
Tom Gifford |
| 10:15am |
Emerging Practices in Admissions: Balancing, Flexibility and Compliance
Kate Zhou, Emily Duckett, Theresa Watson |
| 10:45am |
Morning Tea |
| 11:15am |
The Good Love Triangle – Admissions, Recruitment, Compliance
Clare Wilson (Chair), Kylie Brown, Rob McDonald |
| 12:00pm |
From Gatekeepers to Game Changers: How Admissions Teams Can Lead the Automation Revolution
Mark Pettitt, Fotios Lampropoulos |
| 1:00pm |
Lunch |
| 2:00pm |
TNE Admissions: You don’t know what you don’t know
Hang Nguyen, James Lin, Liz Bascunan, Natasha Tjhin |
| 2:45pm |
From Volume to Value: Priortising and Managing Applications Across the Admissions Funnel
Filiz Block |
| 3:15pm |
Afternoon Tea |
| 3:30pm |
Restructure, Reset, Repeat
Tony Tong, Maysie Procianos, Ben Griffin |
| 4:15pm |
Shaping Your Career: Paths, Progression, Possibilities
Anna Kirkham, Hang Nguyen, Tom Gifford |
| 5:00pm |
Networking |
Friday 15 May 9:00am – 4:00pm AEST
| 8:30am |
Registration opens |
| 9:00am |
Opening Comments |
| 9:05am |
ESOS Compliance Health Check – learnings and observations from the IEP and LTU experience
Clare Wilson, Melanie Duncan |
| 10:05am |
From Data Requests to Strategic Insight: Building an International Data Strategy
Isabelle Lange |
| 10:45am |
Morning Tea |
| 11:15am |
From Reaction to Readiness: Practical Lessons from Preparing a Self-Assurance Report for Provider Re-registration
Danielle Hartridge, Melanie Duncan |
| 12:15pm |
International Admissions an Compliance: Building Defensible Decisions and Audit-ready Records
Hayley McNeel, Julieanne Cox |
| 1:00pm |
Lunch |
| 2:00pm |
Agent Governance in the Next Phase of International Education: From Trust to Structured Transparency
Andrew Wharton |
| 2:30pm |
Department of Home Affairs & Department of Education
Eleanor Stewart, Ben Nicholls, Andrew Munro |
| 4:00pm |
Closing |
Audience
A must-attend event for practitioners, academics, and professionals, the forum will bring together industry experts eager to share their knowledge, insights, and practical advice. Attendees will also benefit from numerous networking opportunities with colleagues across the sectorOutcomes
Forum participants will come away with a better understanding of:
- Best practice in admissions and compliance processes
- ESOS compliance – Agent Management, Under 18 Students
- Detecting and mitigating fraudulent documentation
- Showcasing effective admissions and compliance operations
- Leveraging automation and digital tools to improve efficiency and integrity
Accommodation Discount
InterContinental have provided discounted rooms via the following link: InterContinental Discount
This event is led by IEAA’s Admissions and Compliance Network and supported by Pearson. |
