The National Student Ombudsman (NSO) is seeking expressions of interest from experienced complaints handling professionals to join its Education Advisory Group and provide strategic insights on the NSO’s education and training initiatives.
The Education Advisory Group will:
- Shape the NSO’s Education Strategy, Education Plan and overall direction
- Identify areas of priority where education and training can add greatest value to student experience
- Share insights and emerging practices in student complaint handling
The NSO is seeking a diverse range of members from across the higher education sector, including university and non-university providers, small and large providers, as well as metropolitan and regional.
It wants professionals with:
- Complaints handling experience in higher education
- Contemporary knowledge of better practice approaches
- Diverse perspectives and inclusive thinking
To apply, applicants need to provide a short statement of no more than 400 words expressing interest and describing your relevant skills, experience in complaint handling, and/or expertise.
The EOI is open now and closes Wednesday, 4 February 2026 at 5.00pm (AEDT).
More information on the application process and Terms of Reference is available here.
