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Home News Student Support

Study NSW celebrates 10-year anniversary of the Sydney Airport Welcome Desk

Dirk MulderbyDirk Mulder
August 22, 2025
in Student Support
Study NSW celebrates 10-year anniversary of the Sydney Airport Welcome Desk
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In July, Study NSW celebrated 10 years of the Sydney Airport Welcome Desk.

The desk, which is staffed by friendly international student volunteers, supports arriving international students and other visitors with finding transport, tips to settle in and activities to get involved in during their stay in NSW. In the past year alone, Study NSW has welcomed over 5,000 student visitors at Sydney Airport.

The first 24 hours of a student’s experience is critical in informing their overall perception of a destination. With support from their peers after an international flight, a warm greeting helps to support new arrivals and improve Australia’s reputation as a premier study destination.

A point The Koala understands all too well. It remembers the time clearly when the immigration doors to the USA were opened at the Los Angeles International Airport, when it embarked on working at a summer camp many moons ago. Having staff in the arrivals area from CCUSA to guide first steps into a new destination relieved the anxiety that suddenly took hold as those doors opened. It can’t be understated.

In addition, the StudyNSW welcome desk offers existing international students valuable work experience and training to develop their soft skills and enhance their resumes, providing a gateway to paid work with local employers.

The desk is co-funded by industry with support from the the Australian Catholic University, Central Queensland University, Charles Sturt University, City of Sydney, NSW Department of Education, Macquarie University, Notre Dame Australia University, Southern Cross University, TAFE NSW, the University of Newcastle, UNSW, University of New England, the University of Sydney, UTS, the University of Wollongong, and Western Sydney University.

The Koala thanks and congratulates the team at StudyNSW and its supporters on the milestone.

Tags: Study NSW
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Dirk Mulder

Dirk Mulder

Dirk Mulder is the founder of the Koala and Principal of MulderPR, a strategy and marketing communications consultancy specialising in international education. Dirk has had extensive experience in International Education and Service Management, holding Directorships at the University of South Australia, Curtin University and Murdoch University as well the Lead for International Student Initiative across the Asia Pacific region at Allianz Partners. He has been member of the boards of Perth Education City (now StudyPerth) and Education Adelaide, he has chaired the Universities of Perth International Directors Forum and has been a past board member of the Hawkesbury Alumni Chapter, his alma mater. His views are widely published and quoted across the media and has been seen in Campus Morning Mail, the Australian Financial Review and ABC television and online. Acknowledgement/disclosure: Dirk holds shares in and outside of the education sector including in IDP Education.

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