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Home News Market Update

What Are Your Thoughts on the Best Practice International Student Engagement Guides and Resources?

Melanie DuncanbyMelanie Duncan
March 12, 2025
in Market Update
Introducing the Best Practice International Student Engagement Guides
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At the end of 2024, a series of five webinars introduced the Best Practice International Student Engagement suite of resources to international education practitioners. These webinars provided valuable insights into the tools designed to enhance the experience of international students.

On behalf of the project team, I want to extend a heartfelt thank you to the 685 attendees who took the time to support this initiative through their participation. Your engagement has been instrumental in driving this project forward!

Key Highlights So Far:

  • By December 2024, the Guides had been downloaded 3,503 times and viewed 5,290 times.
  • As of January 2025, the Virtual Map has been accessed 1,427 times.
  • The most downloaded Guide is “Enhancing International Students’ Mental Health and Wellbeing” (1,333 downloads).
  • A close second is “Enhancing International Student Engagement Through Teaching, Learning, and Language” (1,214 downloads).

Share Your Feedback

To continue improving these resources, the project team would love to hear from you! The team has developed a short feedback form to gather insights on:

  • What aspects of the Guides and framework you found most useful.
  • Any areas where the content could be improved.
  • How you have used the Guides and framework in your work.
  • Your plans for implementing these principles and strategies in the future.

The survey takes just five minutes to complete, and all responses are anonymous. Your feedback will be invaluable in refining these resources.

Share Your Thoughts here.

I’m excited to learn how these Guides are being applied at the provider level to enhance the international student experience. Thank you again for your support!

Tags: Best Practice Guides
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Melanie Duncan

Melanie Duncan

Melanie has worked in higher education for over 20 years with extensive expertise in international admissions; designing and implementing policies, procedures and processes within an ESOS/TEQSA framework; leading international-specific campuses for both universities and third-party providers; and leading teams of international education professionals across all tertiary international student lifecycle administrative processes and wellbeing service delivery. Melanie’s work embeds enterprise-wide risk management practices with key compliance responsibilities as part of her management roles since 2006. Over this time, she has been responsible for the ensuring that her providers’ and teams’ processes, policies and practices meet the obligations of the ESOS Act 2000; National Code of Practice for Registration Authorities and Providers of Education to Overseas Students (2007 & 2018); TEQSA Health and Wellbeing Guidelines; and TEQSA Higher Education Standards Framework (Threshold Standards) 2021. Melanie is Co-Founder and Principal of IEP Advisory. IEP are experts in international education who specialise in ESOS compliance and the international student journey. Their business advice and services position their clients to exceed minimum compliance obligations and aspire to a best-practice overall experience for their international students.

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